Last Updated: 6/3/2024
1. General Refund Policy

At Black Valley Digital LLC, we are committed to providing quality digital marketing courses and services. If you are not satisfied with your purchase, we offer a 60-day money-back guarantee on all our digital courses and marketing services. This policy outlines the conditions and procedures for requesting a refund.

2. Eligibility for Refunds

2.1. Digital Courses:

-To be eligible for a refund, you must request it within 60 days of the purchase date.
-You must not have completed more than 50% of the course content.
-If you have completed more than 50% of the course, you will not be eligible for a refund.

2.2. Marketing Services:

-To be eligible for a refund, you must request it within 60 days of the invoice date.
-The refund applies to services that have not been fully rendered or completed.

2.3. Rendered Services and Client Satisfaction:

-If services have been rendered and the client is unsatisfied, a refund request can still be made within 60 days of purchase.
-The client must contact Black Valley Digital LLC within 14 days after the service is rendered and provide detailed feedback on the dissatisfaction.
-Black Valley Digital LLC will review the feedback and attempt to resolve the issue within 14 days by redoing the work or making necessary adjustments.
-If the issue cannot be resolved to the client’s satisfaction, a partial or full refund may be issued at the discretion of Black Valley Digital LLC.

2.4. Partial Refunds:

-Partial refunds may be offered based on the level of dissatisfaction.
-Credit towards future services or courses may also be provided.

2.5. Client Responsibilities:

Clients must provide necessary information and timely feedback. Failure to do so may affect refund eligibility.

2.6. Documentation and Evidence:

Clients must provide documentation or evidence supporting their claim of dissatisfaction.

2.7. Exclusions and Limitations:

-Refunds will not be provided for services rendered based on incorrect or incomplete information provided by the client.
-Changes in scope or additional services requested after the initial agreement may not be eligible for a refund.

2.8. Marketing Calls and Consulting Services:

-If you need to cancel a booked marketing call or consulting service, you must notify us at least 24 hours in advance to receive a full refund.

-Cancellations made less than 24 hours before the scheduled call will not be eligible for a refund.

3. Refund Request Process

3.1. How to Request a Refund:

-To request a refund, please email us at refunds@blackvalleydigital.com with your purchase details, including the course name and the date of purchase.
-In your email, please provide a brief explanation of why you are requesting a refund.

3.2. Processing Refunds:

Refund requests will be processed within 14 business days of receipt.
Refunds will be issued to the original payment method used during the purchase.

4. Exceptions and Non-Refundable Items

4.1. Non-Refundable Items:

Any course or service marked as non-refundable on the product page.
Promotional items, special offers, or bundles that are specified as non-refundable.

5. Changes to This Refund Policy

Black Valley Digital LLC reserves the right to modify this Refund Policy at any time. Any changes to this policy will be posted on this page. We encourage you to review this policy periodically for any updates.

6. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Email: support@blackvalleydigital.com
Address: 300 S 1st Ave, Fort Lauderdale, FL 33301
By purchasing our courses or booking our services, you acknowledge that you have read and agree to this Refund Policy.
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